Shipping policy

Full Shipping Details

We offer FREE DELIVERY for 1-4 days shipping on all orders through same day fulfilment everyday. 

Shipping Time & Rates (United Kingdom):

  • Standard Delivery (Royal Mail Second Class): FREE - Delivery Time: 2-4 days 
  • Royal Mail 1st Class: £2.99
  • Royal Mail Tracked 48: £2.99
  • Royal Mail Tracked 24: £3.99
  • Royal Mail Next Day Guaranteed before 1pm: £7.99

Shipping Time & Rates (European Countries):

  • Royal Mail International Tracked Delivery: Time: 2-7 days: £7.99

Shipping Time & Rates (International Countries):

  • Royal Mail International Tracked Delivery: Time: 2-7 days £7.99

Same Day Fulfilment:

  • At xChoc, we are dedicated to providing same-day fulfillment on most weekdays, including holidays. Orders placed on Friday night, Saturday, or Sunday will be shipped on Monday.

Discreet Packaging:

  • We understand the importance of privacy. All orders shipped will be packaged discreetly in temperature-optimized packaging.

Damaged or Defective Items:

  • In the rare event that your item arrives damaged, broken, disfigured, or melted, please contact us immediately. We will require reasonable proof of the damage, and upon verification, we will provide a full refund or facilitate a return.

Cancellations:

  • If you need to cancel your order, please submit your cancellation request via email before your order is dispatched from our fulfillment center.

    We trust that this updated shipping policy offers the information you need for shipping. Should you have any further questions or concerns, our customer support team is readily available to assist you. support@xchoc.co.uk